What to Know
Shopping & Shipping
The Condition Scale describes the usage of each piece sold at the boutique.
- Thrifty pieces are worn two to three times
- New pieces have never been used
- Classic pieces are timeless, worn four or more times
Payments & ProtectionCheckout is simple. We work with Apple Pay, Visa, MasterCard, American Express, and Discover cards. Payment is only debited once your order has been shipped.
Processing Times & Tracking
- Most orders placed Monday through Friday will be processed and shipped within 1 business day.
- Orders placed over the weekend will start processing on Monday and ship within 1-2 business days.
- Certain pieces may have longer processing times. These will be noted on the item page.
- Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.
Final Sale Items
Some pieces are marked Final Sale and cannot be returned for Sachy's Closet site credit. If a Final Sale item you purchase is misrepresented submit a Misrepresentation Claim via email, within 4 days of delivery to be eligible for a refund.
- To qualify for a refund, process must be initiated with in 15 days of receipt.
- All items must be in the same condition in which you received them (Must be returned with tags attached).
- If an item does not arrive as described, please reach out to the Sachy's Closet support team.
- Original shipping charge is not refunded when returning items.
All items purchased outside the U.S. are Final Sale and cannot be returned for any reason. Be sure to carefully review all item details before buying.